Job ID: 3120
Location: Oakland, California
Category: Administration
Employment Type: Contract
Date Added: 07/09/2026
Location: Oakland, CA (On-site)
Job Type: Contract
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $40.00/hr
Job Summary
AlliedUP is seeking an experienced Member Services Manager to lead patient attribution, enrollment, and population health initiatives within a collaborative Federally Qualified Health Center (FQHC). This role is responsible for overseeing managed care panel management, public benefits enrollment, patient outreach strategies, and data-driven operational improvements that strengthen patient engagement and ensure continuity of care.
Our client is a mission-driven Federally Qualified Health Center (FQHC) dedicated to providing equitable, high-quality healthcare to underserved communities throughout the East Bay. The Member Services Manager will partner closely with Registration, Call Center, Population Health, and Clinical leadership to improve patient access, maximize managed care attribution, and support the organization's transition toward proactive, population-based care.
This leadership position combines staff management, healthcare analytics, and operational strategy. The ideal candidate has experience working with managed care, Medi-Cal or other public insurance programs, healthcare operations, and population health data, while demonstrating the ability to lead teams and translate analytics into meaningful operational improvements.
Key Responsibilities
Population Health & Managed Care Analytics
- Analyze patient attribution data from Medi-Cal managed care plans and other payors to identify opportunities for patient engagement and panel growth
- Monitor assigned patient panels to identify newly attributed patients, patients who have not established care, and patients receiving care outside the organization
- Track patient retention, attribution trends, coverage continuity, and patient leakage
- Develop operational reports and dashboards that support leadership decision-making and population health initiatives
- Develop and oversee outreach strategies designed to connect attributed patients with healthcare services
- Partner with Registration and Call Center teams to implement targeted outreach campaigns
- Monitor outreach effectiveness and identify opportunities to improve patient engagement and access to care
- Support initiatives that improve patient retention and continuity of care
- Oversee Member Services Specialists assisting patients with enrollment into Medi-Cal, Covered California, CalFresh, and other public benefit programs
- Monitor enrollment workflows and ensure compliance with federal, state, and local regulations
- Identify patients at risk of losing health coverage and coordinate outreach efforts to support timely renewals and re-enrollment
- Serve as a subject matter expert on eligibility, enrollment, and public benefits programs
- Analyze large healthcare datasets related to patient attribution, enrollment status, and coverage continuity
- Develop operational dashboards and reports measuring outreach outcomes, enrollment conversions, and key performance indicators
- Present data-driven recommendations to leadership that improve operational performance and patient outcomes
- Utilize Excel and reporting tools to support strategic planning and performance monitoring
- Supervise and mentor Member Services Specialists responsible for enrollment assistance and outreach
- Establish productivity goals, performance expectations, and quality standards
- Provide ongoing coaching and training related to eligibility requirements, enrollment procedures, and documentation
- Foster a collaborative, patient-centered culture focused on operational excellence and continuous improvement
- Bachelor's degree in Public Health, Healthcare Administration, Public Administration, Data Analytics, or a related field preferred
- Associate's degree with five years of relevant experience, or ten years of relevant work experience, may be considered in lieu of a bachelor's degree
- Minimum of three years of experience in healthcare operations, managed care, population health, or public benefits enrollment
- Experience working with Medi-Cal managed care plans or other public insurance programs strongly preferred
- Experience analyzing healthcare data and developing operational reports and dashboards
- Strong analytical skills with the ability to interpret data and translate findings into operational strategies
- Advanced proficiency in Microsoft Excel and experience using reporting platforms or business intelligence tools
- Knowledge of patient attribution, population health management, eligibility, and enrollment programs
- Excellent leadership, organizational, interpersonal, and communication skills
- Ability to manage multiple priorities while leading cross-functional initiatives
- Certified Application Counselor (CAC) certification or willingness to obtain within three months of hire
- Experience working within a Federally Qualified Health Center (FQHC) or community health center
- Experience leading patient outreach, enrollment, or population health programs
- Familiarity with healthcare quality metrics, managed care reporting, and operational analytics
- Experience supervising healthcare operations or member services staff
- Knowledge of population health strategies and value-based care initiatives
- Worker-owned cooperative — your voice matters
- Competitive benefits
- Talent Incubator Program (mentorship, training, and career growth opportunities)
- Collaborative, mission-driven healthcare environment
- Opportunity to improve healthcare access and health equity for underserved communities
Join a team committed to transforming community healthcare through innovative population health strategies, patient-centered outreach, and equitable access to care. Help make a lasting impact by connecting patients to the healthcare services and benefits they need to thrive.