Medical Assistant – Front Office (Contract to Hire)
Location: San Jose, CA (serving Santa Clara Valley Medical Center area and Regional Medical Center area)
Pay Rate: $23.50 per hour
Schedule: Monday – Friday, 8:30 AM – 5:30 PM; Thursday evenings from 10:00 AM – 7:00 PM (once a month or as needed)
Position Type: Contract to Hire (potential for permanent placement based on performance)
Join a Mission-Driven Healthcare Organization Dedicated to Serving Vulnerable Communities!
Our client is a Federally Qualified Health Center (FQHC) committed to making healthcare accessible for all, especially those facing barriers to wellness. With over 50 years of dedicated service, this organization offers a rewarding environment where you can make a meaningful difference in patients’ lives.
Position Overview:
The Medical Assistant – Front Office plays a vital role in providing exceptional patient service by managing front desk operations, assisting with appointment coordination, verifying insurance, and supporting smooth clinic workflow. Perfect for motivated individuals who thrive in a busy, community-focused setting.
Key Responsibilities:
- Welcome and greet patients upon arrival, assess their purpose of visit, and guide them accordingly.
- Answer, screen, and transfer incoming phone calls promptly and professionally, providing necessary information or taking messages.
- Schedule, reschedule, or cancel patient appointments in accordance with clinic policies using Epic EHR.
- Verify patient insurance coverage, including Medi-Cal, CalWORKs, and other programs.
- Check-in patients, update demographic and insurance information, and ensure records are accurate and current.
- Assist patients with completing paperwork and provide information on services as needed.
- Collect co-pays and process payments in line with established cash handling procedures.
- Support back-office tasks as required, including basic clerical duties and data entry.
- Maintain confidentiality and privacy of all patient information according to HIPAA guidelines.
- Collaborate with clinical and administrative staff to ensure excellent patient care and efficient clinic operations.
Qualifications:
- Completion of Accredited Medical Assistant Program.
- Minimum of 1 year of experience in a primary care outpatient environment.
- Proficiency with Epic Electronic Health Record (EHR) system required.
- Experience with insurance verification, particularly Medi-Cal and CalWORKs, a plus.
- Strong customer service and communication skills, with the ability to assist diverse patient populations effectively.
- Proficiency in data entry, Microsoft Office applications, and internet navigation.
- Bilingual skills in Spanish, Mandarin, Vietnamese, Tagalog, or other languages are highly desirable.
- Ability to maintain confidentiality, adapt to change, and work well within a team.
- Flexibility to ask clarifying questions and handle a fast-paced work environment.
What We Offer:
- The opportunity to work with a passionate team committed to health equity.
- Career development within a supportive community healthcare organization.
- The chance to make a tangible difference in the lives of underserved populations.
Attributes: Dependable with reliable attendance, strong customer service orientation, and the ability to work effectively with a diverse patient population and multidisciplinary team.
What We Offer
- Impactful work in a mission-driven organization committed to health equity.
- Opportunities for professional growth and development within a supportive environment.
- Competitive pay with potential for permanent employment based on performance.
- Flexible scheduling that promotes work-life balance.
This is a fantastic opportunity for a compassionate Medical Assistant seeking a rewarding role in a community-focused healthcare setting. If you are dedicated, detail-oriented, and passionate about making healthcare accessible to all, we want to hear from you!
Ready to make a difference? Apply today and help us deliver equitable and quality healthcare to Santa Clara County communities.