Job ID: 2790
Location: San Jose, California
Category: Clerical Administrative
Employment Type: Contract to Hire
Date Added: 03/06/2025
Our client is a Federally Qualified Health Center (FQHC) serving the diverse communities of Santa Clara and focusing on those who are marginalized and vulnerable, and who face barriers to accessing health and wellness services. If you are passionate about making healthcare accessible to all, join this this mission driven organization that has been proudly serving the community for more than 50 years.
Location: San Jose, CA: Santa Clara Valley Medical Center area and Regional Medical Center area.
Pay rate: $23 Hourly
Schedule: M-F 8:30am-5:30pm; Evenings on Thursdays 10:00am-7:00pm at least 1X Monthly.
The Contract-to-Hire Medical Front Desk Receptionist is responsible for greeting lobby visitors, answering, screening, and transferring telephone calls for the agency, providing information, assisting patients with appointments, and checking insurance eligibility.
Duties and responsibilities
- Schedule, reschedule and/or cancel appointments in accordance with the Appointment Scheduling Policy in Epic.
- Answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments.
- Check insurance and verify eligibility information.
- Greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
- Monitor calls on hold to prevent long wait times.
- Relay patient questions, requests, and other messages to the appropriate person/department.
- Collect, update, and verify all pertinent patient demographic and insurance information.
- Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
- Resolve patient inquiries, complaints or concerns regarding their accounts or appointments.
- Collect payments from patients in accordance with established policies of handling cash.
- Complete other related duties and projects as assigned.
- High school diploma, GED or equivalent required.
- Minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations.
- Customer service experience and ability to provide a high level of customer assistance required.
- Experience using Epic EHS required.
- Experience verifying Medi-CAL, CalWORKs a plus.
- Computer skills including proficiency in data entry, internet use and Microsoft office applications required.
- Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
- Verbal and written fluency in English required; Bilingual skills in a second language (particularly in Spanish, Mandarin, Vietnamese, Tagalog) desired but not required.
- Ability to maintain confidentiality and privacy of information
- Ability to adjust to change and ask clarifying questions when necessary.
- Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
- Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
- The ability to pass a criminal background check including Live Scan Fingerprinting.
